Shipping and Returns

SHIPPING

All orders are custom packaged with special care to ensure the quality and safety of your purchase. All orders are shipped via “UPS” or DHL. We are happy to assist our customers with such shipping arrangements prior to purchase. Please email customerservice@jakhustudio.com with any inquiries. For orders shipped to destinations outside the UK, the shipping cost displayed at checkout does not include any duties, taxes, or other fees that may be assessed on the shipment, all of which are the customer’s responsibility. Jakhu Studio is not responsible for any duties, taxes, or other fees that may be assessed on.

RETURN POLICY

If you wish to return an item that is eligible for return, please contact customerservice@jakhustudio.com to initiate the return process. If your purchase is eligible for return, we will provide instructions for return.

Returns must be initiated within 10 days of receipt of your order. Items must be in original, unworn condition, including original packaging, to be accepted for return. In the event of noncompliance, we reserve the right to deny the return and/or deduct a restocking or repair fee from any store credit.

Please note that store credit issued as a result of a return excludes any shipping fees paid in connection with the original order, and that all return shipping costs are the customer’s responsibility. 

If you have any questions about any piece before making a purchase, please do not hesitate to contact us at customerservice@jakhustudio.com. We will gladly address any questions or concerns you may have.

 

PRODUCT AVAILABILITY AND LEAD TIMES

We carry both “made to order” and “in stock” pieces. Made to order pieces are custom produced for you when you place your order, and are shipped upon completion by our jewelers, within approximately 6 to 8 weeks of purchase. In stock pieces ship within approximately 1-3 business days of purchase.

While we aim to ship your order within the lead time stated in your order summary, the actual time to ship your order may be longer or shorter depending on production capabilities and other conditions. If you wish to check on the status of your order, please do not hesitate to contact us at customerservice@jakhustudio.com.

DAMAGE & REPAIRS

In the event you receive an item that you believe is damaged or defective, we require that you email customerservice@sjakhustudio.com within 48 hours of receiving the item and include your name, proof of purchase, a description of the issue, and photos of the item.

We reserve the right to deny any request for return, exchange, or repair.

THIRD PARTY PURCHASES

If you purchased a Jakhu Studio piece from a third party retailer, please consult that retailer’s applicable policies. We are not responsible for items purchased from other retailers.